FREQUENTLY ASKED QUESTIONS

Processing Time

​

Please note that all orders take 1-3 days to process. This means that they will be sent out 1-3 days after purchase. We try to process orders as quickly as possible. Orders are processed Monday - Friday, excluding Holidays. 

​

Shipping Method and Delivery: 

​

We ship using UPS, USPS, and FedEX. Depending on the shipping location and package, the costs vary widely and we use these different carriers to provide you with the cheapest shipping possible. Once an order is shipped, you will receive tracking information via email. We cannot guarantee certain delivery dates, as the location, weather, holidays, and customs are beyond are control. 

​

Costs: 

​

Domestic Shipping within the United States

 

We offer free standard shipping on all orders within the United States that is over $350. If your order is under $350 you can choose from two options.

 

Express Shipping (2-3 business days ) - $30 flat rate

Standard Shipping (5-7 business days)  - $15 flat 

​

In the rare event that your parcel is deemed lost or missing after an investigation with the shipping provider, you will be refunded the full amount. If a package is delivered, but is stolen or taken after arrival we do not hold responsibility. 

​

If your order is returned for any reason, you will be issued an automatic refund (minus the cost of shipping and any return to sender fees).​

​

International Shipping 

​

Express Shipping (2-3 business days) -$50 flat rate

Standard Shipping (5-7 business days) - $25 

​

International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office and our website for further information as these fees can vary widely from country to country.

​

In the rare event that your parcel is deemed lost or missing after an investigation with the shipping provider, you will be refunded the full amount. If a package is delivered, but is stolen or taken after arrival we do not hold responsibility. 

​

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued a refund minus the full cost of shipping and return to sender fees.

​

Shipping Liability and Responsibility

​

Once your order leaves our facility, we are not responsible for:

​

• Lost, stolen, or misdelivered packages

• Delivery delays caused by the carrier

• Packages returned due to incorrect or incomplete addresses provided at checkout

​

However, if you experience any of these issues, please contact us first at alicelovesharryvintage@gmail.com so we can assist you in resolving the matter. 

​

Since we handle all shipping claims, customers must cooperate with us throughout the claim process. We will work directly with the carrier to file a claim, and any refund or replacement is contingent on the carrier’s resolution. Failure to provide requested information (such as proof of loss or damage) may result in the inability to recover a refund.